What are your shipping options? We know some orders can wait, while others are mission critical. This is why we offer Standard Shipping and Priority shipping when you need the goods delivered extra fast. For your convenience, we also offer Free Shipping on orders over $100. There may be a surcharge for heavy or international shipping. For more information visit our Shipping page. What is your Refund/Exchange policy? Our return policy allows you up to 15 days from the date of purchase to mail back the merchandise and receive a refund or exchange. Any refund or exchange requests after this time will not be honored. In order to be eligible for a return, your item(s) must be unused and in the same condition that you received it and be in the original packaging. For more information visit our Refunds Policy page. Can you customize my item(s)? The simple answer is Yes, however this also depends on the type of item and the quantity you purchase. The items that allow the most customization are the fire and cop awards and trophies. Please note that we can customize any text depending on the customizable area. You can write the custom message needed and related instructions on the "Notes" section during checkout. We will call you to ensure we have all of the info correctly before we start or you can call us at 708-425-2884 to get your questions answered before purchasing. I am having issues completing an online order Our online store was built with simplicity in mind, however the problem may be an expired promotion or a glitch on our system. You can get the answers to any online ordering questions here. If you don't see your question listed, please contact us here so we can help you.